Hire Andre N. - LLM Engineer

* Delivered a GenAI-powered customer support assistant that reduced wait times by 94% and support time by 84%, contributing to record-high NPS and Akad’s recognition with the 2024 Celent Model Insurer Award. * Led multiple GenAI applications across sales and underwriting, including tools that streamline broker interactions and enhance risk evaluation through AI-driven insights. * Supported the launch of AI agents platform for brokers, partners, and employees, aimed at improving day-to-day workflows. * Championed GenAI integration into engineering workflows—accelerating development, boosting test coverage, and improving code quality through AI-driven tooling. * Oversaw key automation initiatives that cut manual back-office processes and improved internal satisfaction. * Sponsored efforts to modernize infrastructure, including a full AWS migration (100+ servers, 10TB data) and the creation of a centralized data lake that unlocked new analytics capabilities.

* Led the Computer Vision, AI Voice and Data Science teams in a diverse set of AI projects. * Developed a state-of-the-art combined face + voice biometrics model with over 99% precision * Implemented production-ready CV solutions for face biometric product, including face detection, face recognition, active and passive anti-spoof solutions, brightness and sharpness detection, color filters and others * Implemented voice biometrics model * Designed and implemented API for bimoetrics login (face and voice) * Worked on several research projects like deep fake detection, voice cloning (TTS), speech recognition * Developed churn reduction and uplifting solutions por B2C cybersec product

* Responsible for modeling, training and deployment of customer solutions for unsupervised, supervised regression and classification ML models * Generating value by identifying strengths and weaknesses of Teradata ML algorithms through benchmarking of performance and accuracy vs python and R open-source implementations * Accelerated ML workload production for system integration and increased by 70% the analytical function coverage * Driving business decisions by analyzing large amounts of data to provide insights and actionable items